Uma Super Market
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Terms & Conditions

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Welcome to Uma Super Market!

These terms and conditions outline the rules and regulations for the use of Uma Super Market’s Website, located at https://umasupermarket.com/

By accessing this website we assume you accept these terms and conditions. Do not continue to use Uma Super Market if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

Cookies

We employ the use of cookies. By accessing Uma Super Market, you agreed to use cookies in agreement with the Uma Super Market’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

 

License

Unless otherwise stated, Uma Super Market and/or its licensors own the intellectual property rights for all material on Uma Super Market. All intellectual property rights are reserved. You may access this from Uma Super Market for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Uma Super Market
  • Sell, rent or sub-license material from Uma Super Market
  • Reproduce, duplicate or copy material from Uma Super Market
  • Redistribute content from Uma Super Market

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Uma Super Market does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Uma Super Market, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Uma Super Market shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Uma Super Market reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Uma Super Market a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

 

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Uma Super Market; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Uma Super Market. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Uma Super Market’s logo or other artwork will be allowed for linking absent a trademark license agreement.

 

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

 

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

 

Your Privacy

Please read Privacy Policy

 

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

 

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

 

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

About Us:

At Uma Super Center, we believe that excellent customer service is at the heart of a great shopping experience. Since our start in 2022, we’ve been committed to providing our customers with the best products and outstanding service, all in one place. As we continue to grow, we’re looking for a Customer Service Manager to join our team and ensure that every customer has a positive, seamless experience when shopping with us.

Job Overview:

We are seeking a motivated and experienced Customer Service Manager to lead our customer service department. In this role, you will oversee all aspects of the customer service process, manage a team of service associates, and develop strategies to enhance customer satisfaction and loyalty. You will be responsible for ensuring that our customer service operations run smoothly, resolving customer inquiries efficiently, and maintaining our high standards for service excellence.

Key Responsibilities:

  • Strategic Leadership and Vision: Develop and articulate a strategic vision for customer service, aligning with company goals. Lead strategic planning and manage large-scale change initiatives, ensuring innovation, continuous improvement, and smooth transitions.
  • Operational Excellence and Efficiency: Oversee customer service operations, driving efficiency, consistency, and excellence through process improvements and quality assurance. Establish performance metrics to achieve departmental goals.
  • Team Leadership and Development: Mentor and develop emerging leaders within the team. Design and implement training programs, conduct performance evaluations, and cultivate a highly engaged, results-driven culture.
  • Customer Experience Management: Enhance customer experiences by refining journey maps and managing a Voice of the Customer program. Execute strategies to boost customer retention and loyalty.
  • Technological Integration and Innovation: Lead digital transformation initiatives and optimize CRM systems. Leverage data analytics for customer insights and ensure seamless service integration across all channels.
  • Financial Management: Manage budgeting and resource allocation, implement cost control measures, and prepare financial reports. Evaluate the ROI of customer service initiatives for financial efficiency.
  • Stakeholder Engagement and Communication: Collaborate with internal departments and build strong external relationships. Provide updates to executives and represent the company at industry events, promoting customer service excellence.
  • Regulatory Compliance and Risk Management: Ensure compliance with relevant laws and regulations. Develop and execute risk management and crisis management plans, overseeing audits and addressing service-related emergencies.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Management, or a related field
  • Experience:
    • Proven experience in a Customer Service Manager or similar role.
    • Strong track record of improving customer satisfaction and managing a high-performing team.
  • Skills:
    • Excellent leadership, communication, and interpersonal skills.
    • Strong problem-solving abilities and experience in handling customer complaints.
    • Ability to work well under pressure and prioritize tasks in a fast-paced environment.
    • Proficiency in customer service software (e.g., CRM systems).
    • Familiarity with metrics such as CSAT, NPS, and customer retention rates.
  • Preferred Skills:
    • Experience with customer experience strategies such as feedback loops, personalization, and omnichannel support.
    • Knowledge of retail operations and sales processes.

Why Work With Us:

At Uma Super Center, we value our team and understand that a great work environment is key to achieving success. As part of our growing organization, you’ll enjoy:

  • Competitive Salary
  • Employee Discounts on all store products
  • Health and Wellness Benefits
  • Opportunities for Career Growth and Advancement
  • A Supportive and Inclusive Team Environment
  • Ongoing Training and Professional Development