Uma Super Market
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Household Needs

Household needs encompass essential items for daily living, such as cleaning supplies, personal care products, and kitchen essentials, supporting a well-functioning home.

  • Touch Can Opener Deluxe

    $15.79 Add to cart

  • Liquid-Plumr Pro-Strength Clog Destroyer Gel with PipeGuard Liquid Drain Cleaner

    $13.09 Add to cart

  • Hottips Dual Usb Bullet Car Charger

    $11.99 Add to cart

  • Chinet Classic® Dinner Plate 10 3/8in (32 Count)

    $10.79 Add to cart

  • Reynolds Wrap 75 SQ FT Heavy Duty Aluminum Foil – EXTRA WIDE 18″

    $10.19 Add to cart

  • Dawn Ultra Dish Soap, Dishwashing Liquid, Original, 56 Fl Oz

    $9.29 Add to cart

  • Quick Shine Multi-Surface Floor Finish 27 fl oz

    $8.99 Add to cart

  • Puffs Plus Lotion Facial Tissue, 3 Family Boxes, 124 Tissues Per Box

    $8.59 Add to cart

  • Pennzoil SAE 5W-30 Motor Oil 1 qt

    $8.39 Add to cart

  • Kleenex Soothing Lotion Facial Tissues with Coconut Oil, 4 Cube Boxes, 60 Tissues per Box, 3-Ply (240 Total Tissues)

    $7.59 Add to cart

  • Ziploc Double Zipper Storage Gallon Bags 38 Pack

    $7.49 Add to cart

  • Lysol Atlantic Fresh Scent Power Bathroom Foamer 32 oz

    $6.69 Add to cart

  • Lysol Lemon Breeze Scent All Purpose Cleaner 32 oz

    $6.49 Add to cart

  • Prstn Power Steering Stop Leak

    $6.09 Add to cart

  • Solo Clear Cup 9 Oz 40 Pack

    $5.99 Add to cart

  • ECOS Plant Powered Hypoallergenic Lavender Dish Soap 25 fl oz

    $5.89 Add to cart

  • Glad Press’n Seal Plastic Food Wrap

    $5.79 Add to cart

  • Solo All Occasion Paper Plates 22 CT

    $4.89 Add to cart

  • Solo All Occasion Plates 8.5″ – 44 CT

    $4.89 Add to cart

  • STP Fuel Injecctor & Carburetor Treatment

    $4.79 Add to cart

  • Command General Purpose Wire Hooks Small 1 ea

    $4.69 Add to cart

  • Flock’s Finest Wild Bird Food 5 lb

    $4.19 Add to cart

  • Dawn Refill Dawn Dishwand

    $4.19 Add to cart

  • Cascade Power Dry Rinse Aid 250 ml

    $4.19 Add to cart

  • Mr. Clean Magic Eraser Extra Durable Scrubber, Cleaning Pad, 2 ct

    $4.09 Add to cart

  • Glad Large Gallon Storage Zipper Bags 40 ea

    $4.09 Add to cart

  • Command Clear Wire Hooks Small 1 ea

    $3.99 Add to cart

  • Magic Tree Little Trees Air Fresheners Royal Pine – 3 CT

    $3.69 Add to cart

  • Elmers Washable Disappearing Purple School Glue Sticks 3 ea

    $3.49 Add to cart

  • Kleenex Ultra Soft Facial Tissues, 1 Flat Box, 120 Tissues per Box, 3-Ply

    $3.49 Add to cart

  • Ziploc Extra Large Sandwich Bags 30 Pack

    $3.39 Add to cart

  • Ajax Ultra Liquid Dish Soap, Vinegar + Lime – 28 Fl. Oz.

    $3.19 Add to cart

  • Puffs Ultra Soft Facial Tissues, 1 Family Size Box, 124 Facial Tissues

    $2.49 Add to cart

  • BiC Lighter 1 ea

    $2.09 Add to cart

  • Kleenex Slim Wallet Facial Tissues, Tissues Travel Size, 3 Packs, 10

    $1.99 Add to cart

  • Good Cook Flexible Straws – 50 Ct

    $1.09 Add to cart

About Us:

At Uma Super Center, we believe that excellent customer service is at the heart of a great shopping experience. Since our start in 2022, we’ve been committed to providing our customers with the best products and outstanding service, all in one place. As we continue to grow, we’re looking for a Customer Service Manager to join our team and ensure that every customer has a positive, seamless experience when shopping with us.

Job Overview:

We are seeking a motivated and experienced Customer Service Manager to lead our customer service department. In this role, you will oversee all aspects of the customer service process, manage a team of service associates, and develop strategies to enhance customer satisfaction and loyalty. You will be responsible for ensuring that our customer service operations run smoothly, resolving customer inquiries efficiently, and maintaining our high standards for service excellence.

Key Responsibilities:

  • Strategic Leadership and Vision: Develop and articulate a strategic vision for customer service, aligning with company goals. Lead strategic planning and manage large-scale change initiatives, ensuring innovation, continuous improvement, and smooth transitions.
  • Operational Excellence and Efficiency: Oversee customer service operations, driving efficiency, consistency, and excellence through process improvements and quality assurance. Establish performance metrics to achieve departmental goals.
  • Team Leadership and Development: Mentor and develop emerging leaders within the team. Design and implement training programs, conduct performance evaluations, and cultivate a highly engaged, results-driven culture.
  • Customer Experience Management: Enhance customer experiences by refining journey maps and managing a Voice of the Customer program. Execute strategies to boost customer retention and loyalty.
  • Technological Integration and Innovation: Lead digital transformation initiatives and optimize CRM systems. Leverage data analytics for customer insights and ensure seamless service integration across all channels.
  • Financial Management: Manage budgeting and resource allocation, implement cost control measures, and prepare financial reports. Evaluate the ROI of customer service initiatives for financial efficiency.
  • Stakeholder Engagement and Communication: Collaborate with internal departments and build strong external relationships. Provide updates to executives and represent the company at industry events, promoting customer service excellence.
  • Regulatory Compliance and Risk Management: Ensure compliance with relevant laws and regulations. Develop and execute risk management and crisis management plans, overseeing audits and addressing service-related emergencies.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Management, or a related field
  • Experience:
    • Proven experience in a Customer Service Manager or similar role.
    • Strong track record of improving customer satisfaction and managing a high-performing team.
  • Skills:
    • Excellent leadership, communication, and interpersonal skills.
    • Strong problem-solving abilities and experience in handling customer complaints.
    • Ability to work well under pressure and prioritize tasks in a fast-paced environment.
    • Proficiency in customer service software (e.g., CRM systems).
    • Familiarity with metrics such as CSAT, NPS, and customer retention rates.
  • Preferred Skills:
    • Experience with customer experience strategies such as feedback loops, personalization, and omnichannel support.
    • Knowledge of retail operations and sales processes.

Why Work With Us:

At Uma Super Center, we value our team and understand that a great work environment is key to achieving success. As part of our growing organization, you’ll enjoy:

  • Competitive Salary
  • Employee Discounts on all store products
  • Health and Wellness Benefits
  • Opportunities for Career Growth and Advancement
  • A Supportive and Inclusive Team Environment
  • Ongoing Training and Professional Development