Uma Super Market
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Grocery

Grocery items include everyday essentials like food, beverages, household products, and pantry staples that support daily meals and home needs.

  • Similac Advance Powder Infant Formula with Iron 12.4 oz.

    $22.29 Add to cart

  • Gogo Squeez Apple Berry Applesauce

    $10.59 Add to cart

  • Food Club Creamy Peanut Butter 4 lb

    $8.69 Add to cart

  • Black Tea Bags

    $5.19 Add to cart
  • Sale!

    Patak’s Medium Tikka Masala Simmer Sauce 15 oz

    Original price was: $5.99.Current price is: $4.99. Add to cart

  • Charms Assorted Blow Pops

    $4.69 Add to cart

  • Food Club Instant Milk Chocolate Hot Cocoa Mix 18.5 oz

    $4.39 Add to cart
  • Sale!

    Jack Spratts Sprouted Wheat Bread

    Original price was: $7.29.Current price is: $3.99. Add to cart
  • Sale!

    Food Club Coco Loco Peanut Butter Cereal 13 oz

    Original price was: $4.39.Current price is: $3.79. Add to cart
  • Sale!

    Food Club Frosted Cherry Toaster Pastries 12 ea

    Original price was: $3.79.Current price is: $3.60. Add to cart
  • Sale!

    Food Club Original Syrup 36 fl oz

    Original price was: $3.99.Current price is: $3.60. Add to cart

  • Harpers Homemade White Bread

    $3.59 Add to cart

  • Harpers Homemade Bran Bread

    $3.59 Add to cart

  • Bagel Bites Cheese & Pepperoni Mini Pizza Bagel Frozen Snacks, 9 ct Box

    $3.49 Add to cart

  • Gerber Snacks for Baby Sweet Potato Puffs 1.48 oz

    $3.29 Add to cart

  • Gerber Lil’ Crunchies Baked Corn Snack Mild Cheddar 1.48 oz

    $3.19 Add to cart
  • Sale!

    Campbell’s Chunky Savory Chicken with White & Wild Rice

    Original price was: $3.59.Current price is: $2.89. Add to cart
  • Sale!

    Campbell’s Chunky Baked Potato with Cheddar & Bacon Bits Soup

    Original price was: $3.59.Current price is: $2.89. Add to cart

  • Twizzlers Cherry Bites

    $2.89 Add to cart
  • Sale!

    Food Club Low Calorie Lemonade Drink Mix 10 ea

    Original price was: $3.29.Current price is: $2.79. Add to cart

  • Meadow Gold Sour Cream

    $2.69 Add to cart

  • Lamaze My First Keys 0 Month+ Baby Toy 1 ea

    $2.69 Add to cart
  • Sale!

    Franz Homestyle Split Top Wheat Sandwich Bread 22.5oz

    Original price was: $4.79.Current price is: $2.50. Add to cart

  • Sun-Bird Egg Drop Soup Mix

    $2.39 Add to cart

  • La Choy Chow Mein Noodles

    $2.39 Add to cart

  • Food Club Fat Free Evaporated Milk 12 fl oz

    $2.19 Add to cart
  • Sale!

    Sara Lee Classic White Bread 20 Oz

    Original price was: $3.89.Current price is: $2.00. Add to cart

  • Willy Wonka Spree Roll Pack Candy

    $1.99 Add to cart

  • Tootsie Roll Bar

    $1.69 Add to cart
  • Sale!

    Food Club Reduced Sodium Soy Sauce 10 fl oz

    Original price was: $1.79.Current price is: $1.59. Add to cart

  • Tootsie Roll Mason Dots

    $1.59 Add to cart

  • Food Club Vanilla Pudding & Pie Filling 3.12 oz

    $1.09 Add to cart

About Us:

At Uma Super Center, we believe that excellent customer service is at the heart of a great shopping experience. Since our start in 2022, we’ve been committed to providing our customers with the best products and outstanding service, all in one place. As we continue to grow, we’re looking for a Customer Service Manager to join our team and ensure that every customer has a positive, seamless experience when shopping with us.

Job Overview:

We are seeking a motivated and experienced Customer Service Manager to lead our customer service department. In this role, you will oversee all aspects of the customer service process, manage a team of service associates, and develop strategies to enhance customer satisfaction and loyalty. You will be responsible for ensuring that our customer service operations run smoothly, resolving customer inquiries efficiently, and maintaining our high standards for service excellence.

Key Responsibilities:

  • Strategic Leadership and Vision: Develop and articulate a strategic vision for customer service, aligning with company goals. Lead strategic planning and manage large-scale change initiatives, ensuring innovation, continuous improvement, and smooth transitions.
  • Operational Excellence and Efficiency: Oversee customer service operations, driving efficiency, consistency, and excellence through process improvements and quality assurance. Establish performance metrics to achieve departmental goals.
  • Team Leadership and Development: Mentor and develop emerging leaders within the team. Design and implement training programs, conduct performance evaluations, and cultivate a highly engaged, results-driven culture.
  • Customer Experience Management: Enhance customer experiences by refining journey maps and managing a Voice of the Customer program. Execute strategies to boost customer retention and loyalty.
  • Technological Integration and Innovation: Lead digital transformation initiatives and optimize CRM systems. Leverage data analytics for customer insights and ensure seamless service integration across all channels.
  • Financial Management: Manage budgeting and resource allocation, implement cost control measures, and prepare financial reports. Evaluate the ROI of customer service initiatives for financial efficiency.
  • Stakeholder Engagement and Communication: Collaborate with internal departments and build strong external relationships. Provide updates to executives and represent the company at industry events, promoting customer service excellence.
  • Regulatory Compliance and Risk Management: Ensure compliance with relevant laws and regulations. Develop and execute risk management and crisis management plans, overseeing audits and addressing service-related emergencies.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Management, or a related field
  • Experience:
    • Proven experience in a Customer Service Manager or similar role.
    • Strong track record of improving customer satisfaction and managing a high-performing team.
  • Skills:
    • Excellent leadership, communication, and interpersonal skills.
    • Strong problem-solving abilities and experience in handling customer complaints.
    • Ability to work well under pressure and prioritize tasks in a fast-paced environment.
    • Proficiency in customer service software (e.g., CRM systems).
    • Familiarity with metrics such as CSAT, NPS, and customer retention rates.
  • Preferred Skills:
    • Experience with customer experience strategies such as feedback loops, personalization, and omnichannel support.
    • Knowledge of retail operations and sales processes.

Why Work With Us:

At Uma Super Center, we value our team and understand that a great work environment is key to achieving success. As part of our growing organization, you’ll enjoy:

  • Competitive Salary
  • Employee Discounts on all store products
  • Health and Wellness Benefits
  • Opportunities for Career Growth and Advancement
  • A Supportive and Inclusive Team Environment
  • Ongoing Training and Professional Development