Uma Super Market
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Frozen

Frozen foods are preserved at low temperatures to maintain freshness and flavor, offering convenient, ready-to-use ingredients for any meal.

  • Chicken Tenders 5lb Bag

    $26.69 Add to cart

  • Food Club Family Size Homestyle Waffles 60 ea

    $15.19 Add to cart

  • Barber Foods® Stuffed Chicken Breasts Broccoli Cheese, 6 Count

    $11.99 Add to cart

  • Foster Farms Sweet Chipotle BBQ Take Out Crispy Wings

    $11.99 Add to cart

  • Food Club Vanilla Bean Ice Cream Tub

    $10.89 Add to cart

  • Food Club Vanilla Ice Cream Tub

    $10.89 Add to cart

  • Tyson Any’Tizers Chicken Wyngz Honey Bbq

    $10.49 Add to cart

  • Ling Ling Pork & Vegetable Potstickers 24 oz

    $9.49 Add to cart

  • Ore-Ida Golden Tater Tots Seasoned Shredded Frozen Potatoes, 32 oz

    $7.59 Add to cart

  • Ore-Ida Golden Tater Tots Seasoned Shredded Frozen Potatoes, 32 oz

    $7.59 Add to cart

  • Ore-Ida Diced Hash Brown Frozen Potatoes, 32 oz Bag

    $6.49 Add to cart

  • Rhodes Anytime! Orange Rolls

    $5.79 Add to cart

  • Rhodes Giant Cinnamon Rolls

    $5.79 Add to cart

  • Rhodes White Texas Rolls 24ct

    $5.79 Add to cart

  • Food Club Family Size Homestyle Waffles 24 ea

    $5.29 Add to cart

  • Food Club Family Size Buttermilk Waffles 24 ea

    $5.29 Add to cart

  • Farm Rich Cinnamon French Toast Sticks 12 oz. Box

    $5.09 Add to cart

  • Crav’n Flavor Mandarin Orange Chicken Meal Starter 18 oz

    $4.99 Add to cart

  • Crav’n Flavor Sweet & Sour Chicken Meal Starter 18 oz

    $4.99 Add to cart

  • Crav’n Flavor Crispy Honey Chicken Meal Starter 18 oz

    $4.99 Add to cart

  • Food Club Seasoned French Fried Potatoes 24 oz

    $4.09 Add to cart

  • Food Club Seasoned Curly French Fried Potatoes 24 oz

    $4.09 Add to cart

  • Frozen Turkey Breast Bone in

    $3.99 Add to cart

  • Chicken Patties

    $3.99 Add to cart

  • Food Club Extra Pulp 100% Orange Juice Frozen Concentrate

    $3.79 Add to cart

  • Food Club Pulp Free 100% Orange Juice Frozen Concentrate

    $3.79 Add to cart

  • Food Club Original Frozen Concentrate Orange 100% Juice 12

    $3.79 Add to cart

  • Food Club Original Whipped Topping

    $3.49 Add to cart

  • Food Club Garlic Texas Toast 8 ea

    $3.19 Add to cart

  • Old Orchard 100% Apple Juice Concentrate 12 fl. oz. Can

    $2.29 Add to cart

  • Food Club Original Whipped Topping

    $1.59 Add to cart

About Us:

At Uma Super Center, we believe that excellent customer service is at the heart of a great shopping experience. Since our start in 2022, we’ve been committed to providing our customers with the best products and outstanding service, all in one place. As we continue to grow, we’re looking for a Customer Service Manager to join our team and ensure that every customer has a positive, seamless experience when shopping with us.

Job Overview:

We are seeking a motivated and experienced Customer Service Manager to lead our customer service department. In this role, you will oversee all aspects of the customer service process, manage a team of service associates, and develop strategies to enhance customer satisfaction and loyalty. You will be responsible for ensuring that our customer service operations run smoothly, resolving customer inquiries efficiently, and maintaining our high standards for service excellence.

Key Responsibilities:

  • Strategic Leadership and Vision: Develop and articulate a strategic vision for customer service, aligning with company goals. Lead strategic planning and manage large-scale change initiatives, ensuring innovation, continuous improvement, and smooth transitions.
  • Operational Excellence and Efficiency: Oversee customer service operations, driving efficiency, consistency, and excellence through process improvements and quality assurance. Establish performance metrics to achieve departmental goals.
  • Team Leadership and Development: Mentor and develop emerging leaders within the team. Design and implement training programs, conduct performance evaluations, and cultivate a highly engaged, results-driven culture.
  • Customer Experience Management: Enhance customer experiences by refining journey maps and managing a Voice of the Customer program. Execute strategies to boost customer retention and loyalty.
  • Technological Integration and Innovation: Lead digital transformation initiatives and optimize CRM systems. Leverage data analytics for customer insights and ensure seamless service integration across all channels.
  • Financial Management: Manage budgeting and resource allocation, implement cost control measures, and prepare financial reports. Evaluate the ROI of customer service initiatives for financial efficiency.
  • Stakeholder Engagement and Communication: Collaborate with internal departments and build strong external relationships. Provide updates to executives and represent the company at industry events, promoting customer service excellence.
  • Regulatory Compliance and Risk Management: Ensure compliance with relevant laws and regulations. Develop and execute risk management and crisis management plans, overseeing audits and addressing service-related emergencies.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Management, or a related field
  • Experience:
    • Proven experience in a Customer Service Manager or similar role.
    • Strong track record of improving customer satisfaction and managing a high-performing team.
  • Skills:
    • Excellent leadership, communication, and interpersonal skills.
    • Strong problem-solving abilities and experience in handling customer complaints.
    • Ability to work well under pressure and prioritize tasks in a fast-paced environment.
    • Proficiency in customer service software (e.g., CRM systems).
    • Familiarity with metrics such as CSAT, NPS, and customer retention rates.
  • Preferred Skills:
    • Experience with customer experience strategies such as feedback loops, personalization, and omnichannel support.
    • Knowledge of retail operations and sales processes.

Why Work With Us:

At Uma Super Center, we value our team and understand that a great work environment is key to achieving success. As part of our growing organization, you’ll enjoy:

  • Competitive Salary
  • Employee Discounts on all store products
  • Health and Wellness Benefits
  • Opportunities for Career Growth and Advancement
  • A Supportive and Inclusive Team Environment
  • Ongoing Training and Professional Development