Uma Super Market
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Dairy

Dairy products are foods made from milk, including cheese, yogurt, butter, and cream, known for their rich nutrients like calcium and protein.

  • Food Club Large White Eggs 5 Dozen

    $19.69 Add to cart

  • Nestle Coffee Mate French Vanilla Liquid Coffee Creamer 64 fl oz.

    $9.39 Add to cart

  • Food Club Original No Pulp 100% Orange Juice 1 gal

    $9.19 Add to cart

  • Land O Lakes Unsalted Sweet Butter

    $7.79 Add to cart

  • O’ Lakes Spread Butter With Canola Oil 15 oz tub

    $7.79 Add to cart

  • Stonemill Dip Artichoke, Jalapeno & Parmesan

    $6.29 Add to cart

  • Spreadable Sea Salted Butter with Canola Oil 15 oz

    $6.09 Add to cart

  • Food Club Great Egg-Spectations 100% Liquid Egg Whites 32 oz

    $5.99 Add to cart

  • Lee’s Cheese Slices Swiss 16oz.

    $5.49 Add to cart

  • Land O’ Lakes Spread Butter With Canola Oil 15 oz tub

    $5.39 Add to cart

  • TruMoo 1% Lowfat Chocolate Milk

    $5.19 Add to cart

  • Darigold Half & Half 32 fl oz

    $4.89 Add to cart

  • Land O Lakes Traditional Half And Half, 1 Quart

    $4.69 Add to cart

  • Lee’s Cheese Slices Muenster 16 oz.

    $4.49 Add to cart

  • Lee’s Cheese Colby Jack 16 oz. Slices

    $4.49 Add to cart

  • Lee’s Cheese Slices Pepper Jack 16oz.

    $4.49 Add to cart

  • Lee’s Cheese Slices Mild Cheddar 16oz.

    $4.49 Add to cart

  • Food Club White Eggs Jumbo 12 ea

    $4.49 Add to cart

  • Bolthouse Farms 100% Carrot Vegetable Juice, 15.2oz

    $4.29 Add to cart

  • Kraft Old English Pasteurized Process Cheese Spread, 5 oz Jar

    $4.19 Add to cart

  • Food Club Plain Cream Cheese Spread 12 oz

    $3.89 Add to cart

  • Land O’ Lakes Butter With Canola Oil 8 oz

    $3.59 Add to cart

  • TruMoo 1% Lowfat Milk Chocolate

    $3.39 Add to cart

  • Food Club Great Egg-Spectations 100% Liquid Egg Whites 16 oz

    $3.29 Add to cart

  • Food Club Cream Cheese, Original

    $2.19 Add to cart

  • Nesquik Fudge Brownie Lowfat Milk, Ready to Drink

    $1.99 Add to cart

  • Nesquik Banana Strawberry Flavored Lowfat Milk, Ready to Drink 14 fl oz.

    $1.99 Add to cart

  • Gossner Strawberry Milk

    $0.69 Add to cart

About Us:

At Uma Super Center, we believe that excellent customer service is at the heart of a great shopping experience. Since our start in 2022, we’ve been committed to providing our customers with the best products and outstanding service, all in one place. As we continue to grow, we’re looking for a Customer Service Manager to join our team and ensure that every customer has a positive, seamless experience when shopping with us.

Job Overview:

We are seeking a motivated and experienced Customer Service Manager to lead our customer service department. In this role, you will oversee all aspects of the customer service process, manage a team of service associates, and develop strategies to enhance customer satisfaction and loyalty. You will be responsible for ensuring that our customer service operations run smoothly, resolving customer inquiries efficiently, and maintaining our high standards for service excellence.

Key Responsibilities:

  • Strategic Leadership and Vision: Develop and articulate a strategic vision for customer service, aligning with company goals. Lead strategic planning and manage large-scale change initiatives, ensuring innovation, continuous improvement, and smooth transitions.
  • Operational Excellence and Efficiency: Oversee customer service operations, driving efficiency, consistency, and excellence through process improvements and quality assurance. Establish performance metrics to achieve departmental goals.
  • Team Leadership and Development: Mentor and develop emerging leaders within the team. Design and implement training programs, conduct performance evaluations, and cultivate a highly engaged, results-driven culture.
  • Customer Experience Management: Enhance customer experiences by refining journey maps and managing a Voice of the Customer program. Execute strategies to boost customer retention and loyalty.
  • Technological Integration and Innovation: Lead digital transformation initiatives and optimize CRM systems. Leverage data analytics for customer insights and ensure seamless service integration across all channels.
  • Financial Management: Manage budgeting and resource allocation, implement cost control measures, and prepare financial reports. Evaluate the ROI of customer service initiatives for financial efficiency.
  • Stakeholder Engagement and Communication: Collaborate with internal departments and build strong external relationships. Provide updates to executives and represent the company at industry events, promoting customer service excellence.
  • Regulatory Compliance and Risk Management: Ensure compliance with relevant laws and regulations. Develop and execute risk management and crisis management plans, overseeing audits and addressing service-related emergencies.

Qualifications:

  • Education: Bachelor’s degree in Business Administration, Management, or a related field
  • Experience:
    • Proven experience in a Customer Service Manager or similar role.
    • Strong track record of improving customer satisfaction and managing a high-performing team.
  • Skills:
    • Excellent leadership, communication, and interpersonal skills.
    • Strong problem-solving abilities and experience in handling customer complaints.
    • Ability to work well under pressure and prioritize tasks in a fast-paced environment.
    • Proficiency in customer service software (e.g., CRM systems).
    • Familiarity with metrics such as CSAT, NPS, and customer retention rates.
  • Preferred Skills:
    • Experience with customer experience strategies such as feedback loops, personalization, and omnichannel support.
    • Knowledge of retail operations and sales processes.

Why Work With Us:

At Uma Super Center, we value our team and understand that a great work environment is key to achieving success. As part of our growing organization, you’ll enjoy:

  • Competitive Salary
  • Employee Discounts on all store products
  • Health and Wellness Benefits
  • Opportunities for Career Growth and Advancement
  • A Supportive and Inclusive Team Environment
  • Ongoing Training and Professional Development